General / About
Q: What is Chats Count? A: Chats Count builds custom AI chatbots for business websites. The bot is trained on your business content (website, FAQs, rate sheets, policies) so it can answer customer questions 24/7, branded to match your business.
Q: What kind of businesses use Chats Count? A: It’s built for businesses that get a lot of repetitive customer questions online — hotels, guesthouses, restaurants, clinics, agencies, online stores, spas, gyms, property developers, and photographers, among others.
Q: Where is Chats Count based? A: Built in Cape Town, South Africa — bots can be deployed anywhere.
New to Chatbots? Start Here
Q: Will it sound robotic or annoy my customers? A: No — it’s trained in your business’s own tone and voice, not a generic script. Most customers won’t feel like they’re talking to a “bot” in the clunky sense.
Q: Will this replace me or my staff? A: No — it just handles the repetitive questions (rates, hours, availability) so you’re not answering the same message for the fifth time that day. Anything it can’t handle, it points the customer to your real contact details.
Q: What if it gives a customer the wrong answer? A: It only answers from the information you give it. If something’s outside that, it says it doesn’t know and points them to you directly, rather than guessing.
Q: Do I need to be tech-savvy to manage this? A: No — you send Chats Count what needs to change, and they handle anything technical. You don’t touch code or a dashboard.
Q: Will customers know they’re talking to a bot? A: Yes — it introduces itself as a virtual assistant upfront. That’s intentional; customers tend to trust it more, not less, when it’s upfront about what it is.
Q: What happens to my customers’ conversations / data? A: Conversations are kept for 90 days — long enough to generate your monthly insight report — then automatically and permanently deleted. We never sell or share this data.
How It Works
Q: How does the chatbot get set up for my business? A: Four steps: (1) you share your website and any relevant documents, (2) Chats Count configures, brands, and tests your bot, (3) you review and approve it via a live demo, (4) they deploy it with a single code snippet.
Q: How long does it take to go live? A: Most bots are live within 48 hours, and setup requires no IT work on your end — just adding one code snippet to your site.
Q: What does the bot get trained on? A: Your existing business content — website, FAQs, rate sheets, and policies — so its answers reflect your actual business information.
Q: Can the bot be branded to match my business? A: Yes — customized with your brand’s colours, tone of voice, and name.
Pricing & Plans
Q: What plans does Chats Count offer? A: Starter (R6,000 setup + R1,500/month) — one chatbot, website training, branding, 48-hour launch, one content update per month, monthly report. Pro (R12,000 setup + R2,500/month) — up to three chatbots, unlimited updates, priority support.
Q: What’s the difference between Starter and Pro? A: Starter is one chatbot with one monthly content update. Pro supports up to three chatbots, unlimited updates, and priority support.
Q: Is there a long-term contract? A: No — no lock-in. Cancel anytime with 30 days’ notice.
Q: Are there hidden costs? A: Pricing is a setup fee plus a monthly fee for your tier. Anything outside your plan’s inclusions (extra updates on Starter, a 4th bot on Pro) is quoted separately — just ask.
Support & Maintenance
Q: Do I need to maintain or update the bot myself? A: No — Chats Count manages ongoing updates for you (1/month on Starter, unlimited on Pro).
Q: What’s in the monthly insight report? A: A report showing the questions your customers are actually asking the bot — visibility into what they care about.
Q: What if I want to change the bot’s answers later? A: Send Chats Count the update — handled as part of your monthly allowance.
Cancellation
Q: How do I cancel? A: No lock-in — cancel anytime with 30 days’ notice.
Getting Started
Q: How do I get started? A: Click “Get started” on the site, or reach out via WhatsApp or email — you’ll start by sharing your website and any relevant documents.
Q: How can I contact Chats Count? A: WhatsApp: +27 82 443 6575, or email hello@chatscount.co.za.
Q: Can I see a demo before committing? A: Yes — setup includes a live demo of your configured bot for you to review and approve before it goes live.