Chatscount
Terms of service
Last updated: 18 October 2026
These terms apply to Chatscount, a managed AI chatbot service provided by Clicks Count, Cape Town, South Africa ("we", "us"), and to the business that signs up for it ("you"). By accepting a quote, paying a setup fee or using the service, you agree to these terms.
1. The service
We build, train, brand, host and manage an AI chatbot for your website, as described in your chosen plan or quote. That includes setup, the agreed number of content updates, a monthly insight report and support. Anything outside your plan is quoted separately before we do it.
2. Free demo bots
Free demo bots are for evaluation only. They may be limited, may be switched off at any time, and are deleted if you don't go ahead. There's no obligation to buy.
3. Fees and payment
- Setup fee: once-off, payable before work starts. It covers building and training your bot and isn't refundable once work has begun.
- Monthly fee: billed monthly in advance, in South African rand. Prices exclude VAT where applicable.
- Usage: each plan includes a monthly number of conversations (Starter: up to 1,000; Pro: up to 3,000). If you go over, extra conversations are billed at R99 per 500. We'll let you know before you reach your limit, and you can upgrade or cap usage instead.
- Invoices are due within 7 days. If an account is more than 30 days overdue, we may pause the bot until it's settled.
- We may change our prices with at least 30 days' written notice.
4. Term and cancellation
There's no lock-in. Either of us can cancel with 30 days' written notice (email is fine). The bot stays live until the notice period ends. Monthly fees already paid aren't refunded for partial months. When the service ends we remove the bot and delete your conversation data within 90 days, unless you ask us to export it first.
5. Your responsibilities
- Give us accurate, up-to-date content, and tell us when your prices, policies or details change.
- Only give us content you have the right to use.
- Review and approve your bot before it goes live.
- Have a privacy policy on your website that tells visitors you use an AI chatbot. You're the responsible party under POPIA for your visitors' chat conversations, and we process them on your behalf as described in our privacy policy.
- Don't use the service for anything unlawful, misleading or harmful, or to collect sensitive personal information.
6. AI limitations
Your bot uses AI to generate answers from the content you provide. We train and test it carefully, but AI can occasionally give an answer that's incomplete or wrong. The bot isn't a substitute for professional, medical, legal or financial advice, and it can't make binding offers or bookings on your behalf unless we've specifically agreed that in writing. Tell us about any wrong answer and we'll fix it as part of your plan.
7. Availability
We aim to keep your bot running 24/7, but we don't guarantee uninterrupted service. Outages can happen because of maintenance, hosting or AI provider issues, or things outside our control. We'll restore service as quickly as reasonably possible.
8. Ownership
You own your content and your conversation data. We own the Chatscount software, widget, prompts and processes. While your service is active you have the right to use your bot on your website. We may mention you as a client and show your logo on our site unless you ask us not to.
9. Liability
To the extent the law allows, we're not liable for indirect or consequential losses (such as lost profits or bookings), and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose. Nothing in these terms limits rights you have under the Consumer Protection Act, where it applies.
10. General
These terms are governed by the laws of South Africa. If a dispute comes up, we'll try to resolve it in good faith first. We may update these terms from time to time; if a change materially affects you, we'll give you 30 days' notice.